Customer Relationship Management (CRM)

Customers and clients are always at the center of all the functions and efforts in a business environment and there is no doubt about the fact that customers decide the fate of any business. So to keep the customers satisfied & contented and to provide them with the desired solutions there is CRM
At INTOUCH, CRM software is used to support processes of storing information on current and prospective customers. Information in the system can be accessed and entered by employees in different departments, such as sales, marketing, customer service, training, professional development, performance management, human resource development, and compensation. Details on any customer contacts can also be stored in the system.The foundation behind this loom is to progress services provided directly to customers and to use the information in the system for targeted marketing and sales purposes. CRM is used to know your customer inside out, his behavior, buying patterns and than tuning your sales and marketing efforts so as to attract the maximum customer base.
Our CRM software development solutions have the following features:
  • Rapid information access
  • Activity management on a daily basis
  • Account management
  • Remote access feature
  • Sales and/or marketing tracking and management
  • Invoicing and quoting controls
  • Email integration
  • 3rd party integration